Last Updated: 25 August 2026
Gotcha Guides (“Gotcha Guides”, “we”, “us” or “our”) is an educational organisation providing online learning resources, educational videos and associated materials to students, teachers, parents, schools and other users in Australia and internationally.
Gotcha Guides respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit the Gotcha Guides website, create an account, purchase educational resources, subscribe to our services, communicate with us or otherwise interact with Gotcha Guides.
Our separate Terms & Conditions govern the use of the Gotcha Guides website, accounts, subscriptions, purchases, educational resources and services.
1. Information We Collect
When you use Gotcha Guides, we may collect personal information including:
- Your name;
- Email address;
- Account and login information;
- Billing and transaction information;
- Subscription or membership information;
- Information about products, resources or subscriptions you purchase;
- Communications and enquiries you send to us;
- Information you voluntarily provide when communicating with Gotcha Guides;
- General website usage information; and
- Basic technical information relating to your browser, device or interaction with our website.
Gotcha Guides generally only requires users to provide information reasonably necessary to create and manage an account, process transactions, provide our educational services and communicate with users.
We do not currently require users to upload assignments, schoolwork, assessment results or other personal educational documents as part of the standard Gotcha Guides service.
2. How We Collect Personal Information
Personal information may be collected when you:
- Visit the Gotcha Guides website;
- Create or manage an account;
- Purchase a resource;
- Purchase or manage a subscription;
- Join our mailing list;
- Contact us;
- Make an enquiry;
- Communicate with us through social media;
- Participate in a school or educational organisation arrangement; or
- Otherwise interact with Gotcha Guides.
Certain technical information may also be collected automatically through cookies and similar website technologies.
3. How We Use Personal Information
Gotcha Guides may use personal information to:
- Create and manage user accounts;
- Authenticate users;
- Process purchases and subscriptions;
- Provide access to educational videos, resources and services;
- Manage student, teacher, parent and school access;
- Maintain records relating to purchases and subscriptions;
- Respond to questions and enquiries;
- Provide customer support;
- Communicate important information about accounts or services;
- Send newsletters, educational updates, new-resource announcements and promotional communications where permitted;
- Improve our website, resources and services;
- Understand how our website and educational resources are being used;
- Maintain website and account security;
- Detect and prevent suspected fraud, misuse or unauthorised access;
- Resolve technical problems;
- Maintain appropriate business records; and
- Comply with applicable legal, taxation, accounting and regulatory obligations.
We will not use personal information for purposes unrelated to those described in this Privacy Policy unless permitted or required by law or appropriate consent has been obtained.
4. User Accounts
Gotcha Guides accounts may be created by students, teachers, parents and other eligible users.
Users are responsible for providing accurate information when creating an account and for keeping their account credentials secure.
Information associated with an account may be used to authenticate the user, provide access to purchased or subscribed content, manage the account and communicate relevant service information.
Rules relating to account use, account sharing, subscriptions and access to Gotcha Guides content are addressed separately in our Terms & Conditions.
5. Children and Young People
Gotcha Guides specialises primarily in educational resources for secondary-school students and generally recommends its educational content for users aged approximately 12 years and over.
There is currently no specific minimum age for accessing Gotcha Guides educational resources.
Users under the age of 18 are encouraged to speak with and obtain permission from a parent or legal guardian before creating an account, purchasing a product or subscription, or providing personal information online.
Parents and guardians are encouraged to supervise younger users where appropriate.
Gotcha Guides aims to collect only the personal information reasonably necessary to provide and operate our educational services.
If a parent or guardian believes that a child has provided personal information inappropriately, or wishes to raise a concern regarding information relating to a child, they may contact Gotcha Guides using the details provided below.
Where applicable law imposes additional requirements regarding the collection or processing of children’s personal information, Gotcha Guides will take reasonable steps to meet those requirements.
6. Payments
Payments for Gotcha Guides products, educational resources and subscriptions are processed through Stripe.
Information required to process a payment may be provided directly to Stripe.
Gotcha Guides does not necessarily receive or store complete credit or debit card information used to complete transactions.
Stripe processes payment information according to its own privacy policy, terms and security practices.
Gotcha Guides may retain transaction information such as purchase history, payment status, subscription information and transaction records where necessary for account management, customer service, taxation, accounting or legal purposes.
7. WordPress and Website Technology
The Gotcha Guides website is operated using WordPress.
WordPress and associated plugins, extensions, hosting providers and technical services may process limited information necessary to operate the website and provide functions including:
- User accounts;
- Website security;
- Purchases and payments;
- Memberships or subscriptions;
- Content access;
- Website performance; and
- Other essential website functionality.
The specific technologies used by Gotcha Guides may change as our website develops.
8. Cookies and Similar Technologies
Gotcha Guides may use cookies and similar technologies to support the operation and functionality of the website.
Cookies may be used to:
- Keep users signed into their accounts;
- Remember preferences;
- Support account functionality;
- Facilitate purchases and subscriptions;
- Maintain website security;
- Understand how visitors use the website;
- Improve website performance; and
- Provide other necessary website functions.
Users may be able to manage or disable cookies through their browser settings or through cookie controls provided on the Gotcha Guides website.
Disabling certain cookies may affect the functionality or availability of some parts of the website.
9. Analytics and Website Usage Information
Gotcha Guides may use website analytics tools to understand how visitors interact with our website and resources.
Analytics information may include information such as:
- Pages visited;
- General interaction with website features;
- Approximate geographic information;
- Browser or device type;
- Referral information; and
- General website usage patterns.
This information may be used to understand audience behaviour, identify technical issues and improve Gotcha Guides resources and services.
Where third-party analytics providers are used, their processing of information may also be governed by their respective privacy policies.
10. Email Communications and Marketing
Gotcha Guides may communicate with users by email regarding:
- Account information;
- Purchases;
- Subscription information;
- New educational resources;
- Educational content and updates;
- Gotcha Guides news;
- Promotions;
- Special offers; and
- Other relevant services.
Subscribers and customers may receive marketing communications where permitted by applicable law and where any required consent has been obtained.
Marketing emails will provide an appropriate method for recipients to unsubscribe from future marketing communications.
Unsubscribing from marketing emails does not prevent Gotcha Guides from sending essential transactional or service communications, such as purchase confirmations, subscription information, security notifications or important account communications.
11. Schools and Educational Organisations
Schools and educational organisations may contact Gotcha Guides to discuss school registrations, subscriptions, licences or other educational access arrangements.
The personal information collected in connection with a school enquiry may include contact information for relevant teachers, administrators or other representatives.
If future school arrangements require Gotcha Guides to collect or process additional information relating to students or teachers, additional privacy information or agreements may be provided where appropriate.
12. Social Media
Gotcha Guides maintains a presence on social media platforms and users may contact or interact with us through those services.
When you interact with Gotcha Guides through a social media platform, the relevant platform may independently collect or process information about you.
Such processing is governed by the privacy policies and terms of the relevant social media platform.
Gotcha Guides does not control how independent social media providers collect, store or use personal information.
13. Third-Party Service Providers
Gotcha Guides may use third-party providers to assist with operating our website and delivering our services.
These providers may include services relating to:
- Payment processing;
- Website hosting;
- Website functionality;
- Membership and account management;
- Video hosting or streaming;
- Email communications;
- Cloud storage;
- Website security;
- Analytics; and
- Other technical or business services.
These providers may receive or process limited personal information where reasonably necessary to provide their services.
Third-party providers may have their own privacy policies and terms governing how they handle information.
14. Disclosure of Personal Information
Gotcha Guides does not sell personal information.
We may disclose personal information where reasonably necessary to:
- Operate the Gotcha Guides website;
- Provide our educational services;
- Process purchases and subscriptions;
- Maintain user accounts;
- Work with service providers;
- Respond to user requests;
- Protect the security of our website, accounts or services;
- Investigate suspected fraud, misuse or unauthorised activity;
- Protect our legal rights;
- Comply with applicable laws, regulations, court orders or lawful government requests; or
- Facilitate legitimate organisational or business operations where permitted by law.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
15. International Users and Data Processing
Gotcha Guides is based in Australia and is available to users internationally.
Some third-party providers used by Gotcha Guides may operate, store information or process information outside Australia.
As a result, personal information may be transferred to or processed in countries other than the country in which the user resides.
Privacy and data protection laws vary between jurisdictions.
Gotcha Guides aims to handle personal information responsibly and to take reasonable steps regarding the service providers we use and our obligations under applicable privacy laws.
16. Storage and Security of Personal Information
Gotcha Guides takes reasonable steps to protect personal information against:
- Misuse;
- Interference;
- Loss;
- Unauthorised access;
- Unauthorised disclosure; and
- Unauthorised modification.
Security measures may include website security systems, password protection, access controls and the security measures provided by our website, payment and technology providers.
However, no website, database or electronic transmission can be guaranteed to be completely secure.
Users should take reasonable precautions to protect their passwords, accounts and devices.
17. Data Breaches
If Gotcha Guides becomes aware of a suspected or confirmed data breach involving personal information, we will take reasonable steps to investigate, contain and respond to the incident.
Where required by applicable law, we will notify affected individuals and/or relevant authorities.
18. How Long We Keep Personal Information
Gotcha Guides retains personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is necessary for legitimate organisational, taxation, accounting, security or legal purposes.
The length of time information is retained may depend on the type of information and the reason it was collected.
Where personal information is no longer reasonably required, it may be securely deleted, destroyed or anonymised, subject to applicable legal requirements.
19. Closing an Account
Users may contact Gotcha Guides regarding the closure of their account.
Closing an account does not necessarily mean that all associated information will be immediately deleted.
Certain information may need to be retained for legitimate purposes, including transaction records, taxation and accounting obligations, security, fraud prevention, dispute resolution or other legal requirements.
Where information is no longer reasonably required, it may be deleted or anonymised where appropriate.
20. Accessing and Correcting Personal Information
Users may contact Gotcha Guides to request access to personal information we hold about them or to request correction of information they believe is inaccurate, incomplete or out of date.
We may need to verify a person’s identity before providing access to or modifying personal information.
Requests will be handled within a reasonable period and in accordance with applicable legal requirements.
21. Privacy Requests and Complaints
If you have a question, concern or complaint regarding privacy or the way Gotcha Guides handles personal information, you may contact us using the details below.
We will endeavour to review privacy concerns and respond within a reasonable timeframe.
We may request additional information where necessary to investigate or respond to a privacy request.
Nothing in this Privacy Policy prevents an individual from exercising any rights available to them under applicable privacy or data protection laws.
22. Your Privacy Rights
Depending on where you live, applicable privacy laws may provide rights relating to your personal information.
These may include rights to:
- Request access to certain personal information;
- Request correction of inaccurate information;
- Request deletion of information in certain circumstances;
- Object to or restrict certain processing;
- Withdraw consent where processing relies on consent; or
- Make a complaint to an appropriate privacy or data protection authority.
The availability and extent of these rights varies between jurisdictions.
Users may contact Gotcha Guides if they wish to make a privacy-related request.
23. External Links
The Gotcha Guides website and educational resources may contain links to external websites, social media platforms, videos or other third-party services.
Gotcha Guides is not responsible for the privacy practices, security or content of independent third-party websites or services.
Users should review the privacy policies of third-party services before providing personal information to them.
24. Changes to This Privacy Policy
Gotcha Guides may update this Privacy Policy from time to time to reflect changes to our website, technology, services, organisational practices or applicable legal requirements.
The current version will be published on the Gotcha Guides website.
The Last Updated date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
25. Contact Gotcha Guides
For privacy questions, requests or concerns, please contact:
Email:
gotchaguides24@gmail.com
You may also contact Gotcha Guides through our official social media accounts.
We will endeavour to respond to privacy enquiries within a reasonable timeframe.
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